Shipping policy
At Whillie, we want to ensure that your order reaches you quickly, safely, and smoothly. Below you’ll find all the details regarding our shipping process.
Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
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You will receive a confirmation email with tracking information once your order has been shipped.
Shipping within Switzerland
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Standard shipping within Switzerland typically takes 2–4 business days.
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We offer Standard shipping for FREE and Priority shipping for 7.00CHF.
International Shipping
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We ship worldwide from Switzerland.
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Delivery times vary depending on the destination:
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Europe: approx. 3–12 business days
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Rest of World: approx. 7–17 business days
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Shipping rates are calculated at checkout and depend on your location and the size/weight of your order.
Tracking Your Order
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All orders include tracking. A tracking link will be provided once your order has been dispatched.
Delays & Exceptions
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While we strive to deliver on time, delays caused by postal services, customs, or unforeseen circumstances (such as strikes or holidays) are beyond our control.
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If your order is significantly delayed, please contact us at our Contact Page on our Website.
Incorrect Addresses
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Please double-check your shipping details before placing an order. We are not responsible for packages lost due to incorrect or incomplete addresses.
Questions
If you have any questions about shipping or your order, feel free to reach us at our Contact Page.